Hello Guys, Whats Up...
I am writing this article so as to know if there are any other people out there who are suffering with the same problem.
Basically YU Yureka got a much hype when it was launched for INR 8999. This mobile is well known for its killer features like :
Ships with Cyanogenmod OS
2GB RAM
Snapdragon 615 Processor
Stylish and Elegant Looks similar to One Plus One.
I purchased this device from Amazon.in on May1st, 2015 during an Open Sale. I was very much pleased with the performance of the device till a couple of days back though there are few minor usability issues like touch being not very good for its class, Slow loading of the call log/dialer etc.
The device is a powerhouse when it comes to gaming. The Processor, GPU combined with 2GB RAM mostly provide lag-free gaming.
On the fateful day, it all started early in the morning. My yureka's battery was low with about 15% juice remaining. I tried to charge it by using the supplied charger. Nothing happened. No LED Indicator and no charging symbol in UI. Then after fiddling with the charger for a while, I used the charger supplied with my one plus one. No use. Then I tried with all most all chargers ranging from Samsung and Sony to no avail. I even tried to connect the phone to my laptop using the data cable which did not work as well. Then I decided that there is something wrong with the charging circuit of my mobile and was still confident as the mobile is still in warranty period and there is pick and drop service available at my location. Unfortunately I could not call the customer support as it was a sunday. Then, On Monday morning after 10 O'Clock, I tried calling the customer care. The guy was very polite initially though he was talking in Hindi instead of in English. When I explained him about the problem, he promptly asked me to use any other charger instead of the supplied one. Then I told him that I used multiple chargers and I was able to charge other phones with those chargers. At this point, this guy has put my call on hold and after resuming the call he stated that I should do some troubleshooting by fully charging my mobile (LOL.. it was funny indeed) and doing the factory reset from Recovery. He also suggested me to use the phone in SAFE mode for as long as FOUR hours and guaranteed that the problem will be resolved. I told him that my mobile battery is dead and I cannot charge it as my primary concern is with respect to the phone not getting charged. Still, he insisted that I should get the battery charged by using any universal charger which I should buy if I do not own one. As long as I tried to explain that the phone is in warranty and I do not wish to buy any additional accessories, he still stood by his word confirming that he cannot do anything else and I should buy a universal charger. At this point I got irritated and told him that he was not helpful and disconnected the call after he again started to repeat the same troubleshooting steps including charging the device to 100%. I tried to call multiple times and all the representatives stated the same steps.
So, right now my Yureka, which is hardly 4 months old is lying on the table with a dead battery.
Though the mobile is having some good software and not so good hardware, the company(YU Televentures) is playing spoilsport with mediocre customer support.
At this point, I decided to suggest people not to buy any mobile from this brand.
P.S: I have actually ordered a universal charger online and will update the article once I get the charger and perform the troubleshooting steps on the device.
I am writing this article so as to know if there are any other people out there who are suffering with the same problem.
Basically YU Yureka got a much hype when it was launched for INR 8999. This mobile is well known for its killer features like :
Ships with Cyanogenmod OS
2GB RAM
Snapdragon 615 Processor
Stylish and Elegant Looks similar to One Plus One.
I purchased this device from Amazon.in on May1st, 2015 during an Open Sale. I was very much pleased with the performance of the device till a couple of days back though there are few minor usability issues like touch being not very good for its class, Slow loading of the call log/dialer etc.
The device is a powerhouse when it comes to gaming. The Processor, GPU combined with 2GB RAM mostly provide lag-free gaming.
On the fateful day, it all started early in the morning. My yureka's battery was low with about 15% juice remaining. I tried to charge it by using the supplied charger. Nothing happened. No LED Indicator and no charging symbol in UI. Then after fiddling with the charger for a while, I used the charger supplied with my one plus one. No use. Then I tried with all most all chargers ranging from Samsung and Sony to no avail. I even tried to connect the phone to my laptop using the data cable which did not work as well. Then I decided that there is something wrong with the charging circuit of my mobile and was still confident as the mobile is still in warranty period and there is pick and drop service available at my location. Unfortunately I could not call the customer support as it was a sunday. Then, On Monday morning after 10 O'Clock, I tried calling the customer care. The guy was very polite initially though he was talking in Hindi instead of in English. When I explained him about the problem, he promptly asked me to use any other charger instead of the supplied one. Then I told him that I used multiple chargers and I was able to charge other phones with those chargers. At this point, this guy has put my call on hold and after resuming the call he stated that I should do some troubleshooting by fully charging my mobile (LOL.. it was funny indeed) and doing the factory reset from Recovery. He also suggested me to use the phone in SAFE mode for as long as FOUR hours and guaranteed that the problem will be resolved. I told him that my mobile battery is dead and I cannot charge it as my primary concern is with respect to the phone not getting charged. Still, he insisted that I should get the battery charged by using any universal charger which I should buy if I do not own one. As long as I tried to explain that the phone is in warranty and I do not wish to buy any additional accessories, he still stood by his word confirming that he cannot do anything else and I should buy a universal charger. At this point I got irritated and told him that he was not helpful and disconnected the call after he again started to repeat the same troubleshooting steps including charging the device to 100%. I tried to call multiple times and all the representatives stated the same steps.
So, right now my Yureka, which is hardly 4 months old is lying on the table with a dead battery.
Though the mobile is having some good software and not so good hardware, the company(YU Televentures) is playing spoilsport with mediocre customer support.
At this point, I decided to suggest people not to buy any mobile from this brand.
P.S: I have actually ordered a universal charger online and will update the article once I get the charger and perform the troubleshooting steps on the device.
1 comment:
SO never buy Yureka
Post a Comment